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 | Buyer's Guide |
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FAQ's
How do I find my product?
How do I go back?
What is the Customer Satisfaction Guarantee?
How do I find my product?
The easiest way to find your product is to enter the product code into the search function. If you are unsure of the product code, you can view the subcategories under the Browse menu. To assist in quickly finding the product you require, the Product Category list is continually displayed in the left hand margin.
How do I go back?
There are two methods to assist you to return to the last page you were viewing.
1. The first method is to use the Green Back arrow which is located in the title bar to your web browser.
2. The second method is by clicking on the underlined link which is just below the page title.
What is the Customer Satisfaction Guarantee?
If you are an end-user customer who bought new products directly from TMZ Commercial Services (TMZ) you may return them to the relevant TMZ warehouse within 15 days of the date of invoice for replacement or a refund or credit of the product purchase price. The refund or credit will not include any shipping and handling charges forming part of the purchase price. If you are an organization that bought the products under a written agreement with TMZ, the agreement may contain different terms for the return of products than specified by this policy.
To return products, you must call TMZ to receive a Credit Return Authorization Number. Arrangements for the return will be made with you at this time. To expedite the processing of your refund or credit, TMZ expects the return of the products to TMZ in their original packaging within five days of the date that TMZ issues the Credit Return Authorization Number. You must also prepay shipping charges and insure the shipment or accept the risk of loss or damage during shipment. You may return software for refund or credit only if the sealed package containing the diskette(s) or CD(s) is unopened. Returned products must be received by TMZ in as-new or as-shipped-by-TMZ condition, including conformance to the specifications set out in your invoice, and all of the manuals, CD(s), power cables, and other items included with a product must be returned with it.
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